Overview
The method of recording will not only make the job of the investigator(s) much easier but will also enable the Review Board to issue instructions that will effectively address the root cause(s) to prevent a future recurrence. Why Should an Individual Attend?
The purpose of the course is to offer proven RCA and incident investigation techniques to enable course delegates to accurately establish the causal factors that led to a non-conformance or incident, and to recommend appropriate preventive and corrective actions. Outcomes
On completion of this course, you will be able to:
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Recognise that generally a chain of events is required to result in a non-conformance/incident.
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Appreciate the significance of appropriate procedures and quality tools when investigating non-conformances and incidents.
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Respect the importance of impartiality, thorough debating and diligent recording.
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Undertake effective RCAs and compile meaningful incident investigation reports.
Program OutlinePart 1: Introduction Reasons for Root Cause Analyses Typical Examples of Poor Quality Quality - the Golden Thread Human Performance Considerations Categorisation of Findings Common Pitfalls Part 2: Root Cause Analysis (Theory)Root Cause Analysis: Tools and Methodologies Root Cause Analysis: Event and Causal Factor Tree Root Cause Analysis in Incident Investigations Root Cause Analysis: Conventional Techniques Part 3: Effective Quality Tools Special Processes Failure Mode, Effects and Criticality Analysis (FMECA) Quality Circles and Continual Improvement Statistical Process Control: Introduction Random Surveillance Audits Quality Alerts Lessons Learned Part 4: Practical Application of RCA techniquesRoot Cause Analysis: Individual Exercises Root Cause Analysis: Case Studies and Group Discussion Root Cause Analysis: Case Studies and Group Exercise Root Cause Analysis: Case Studies and Group Presentation Root Cause Analysis Register
Who Should Attend? |
