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Why this Program?
Successful organisations focus on doing the right things, the first time, on time, every time, and always to the client’s satisfaction. Achieving this focus, while building a lasting foundation for improving organisational performance, is best facilitated by the proper implementation of a structured management system.
ISO 9001:2015 sets out the criteria for a quality management system and can be used by any organization, large or small, regardless of its field of activity.
Who should Attend?
Executives, Senior Personnel, Personnel involved in design, implementation, auditing and maintenance of management systems.
Entry Criteria
ï‚· Background in business management and business process execution.
Program Outline
This course covers aspects of:
· Understanding critical requirements of ISO 9001: 2015 within a business management framework.
· Practical step-by-step implementation program, covering:
· Strategic and business planning requirements
· Risk-based thinking
· Process approach and the PDCA cycle
· Process mapping, defining processes and ownership
· Identification of managerial controls and objectives
· Implementation and verification activities
The course is packed with examples and exercises. A full implementation cycle is presented and full delegate participation is expected during each step.
Assessment
No assessment applicable.
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