Overview

This programme is aimed at equipping you to understand communication as a process, and how you can influence people if you practise effective communication behaviours. We also cover handling difficult conversations which is often the source of conflict within the team.

Why Should an Individual Attend?

As a manager, you need to achieve results through the efforts of others. You can do this only if your people know what they should be doing and why, know how they are doing, and understand how they can do better.  To achieve these outcomes you need to communicate effectively. Communication is the means through which we reduce uncertainty that stands in the way of people doing their work effectively 

Outcomes

At the end of this course, you will be able to:

• Understand the concept of communication
• Know what it takes to communicate with impact
• Know what it takes to develop a “communication mindset”, and why this is important
• Be able to communicate in a deliberate, intentional manner to achieve results in a manner that values relationships
• Use the notions of communication as a process, consisting of communication functions, directions and channels, to prepare for and execute good communication
• Practice effective and healthy verbal communication behaviours, including non-violent communication, active listening and persuasion.
• Write effectively.

Program Outline

 The programme covers the following aspects:

• Introduction to communication
• Communication as a process
• Communication roles and behaviours
• Verbal communication skills for the manager
• Having difficult conversations
• Concept of listening for understanding
• Your mindset and the impact thereof on communication
• How to influence and persuade
• Communication practice

Who Should Attend?

• Engineers
• Technicians
• Technologists
• Architects
• Project / Construction Managers
• Quantity Surveyors
• Construction Health and Safety
• Middle Management
• Administrators / Support Staff