Overview

The purpose of this course is to provide delegates with knowledge and the abilities necessary to fulfil their role as team leader or supervisor. This course will assist team leaders and supervisors to understand their roles and provide them with the relevant skills to manage the team more effectively. The skills acquired will assist in the achievement of organisational standards.

Why Should an Individual Attend?

• Step into leadership with confidence. Learn the basics to lead a team, even if you're new to the role.
• Understand key management skills. Master planning, organising, leading, and controlling.
• Improve team motivation and performance. Build stronger teams through better dynamics and morale.
• Manage time and tasks effectively. Balance your workload while supporting your team.
• Solve problems and make decisions wisely. Use practical tools to handle challenges with clarity.
• Maintain high standards and discipline. Apply procedures that support team accountability and excellence.

Outcomes

Attending this course will equip delegates with the knowledge and abilities needed to comprehend the roles and responsibilities of team leaders and supervisors. Further, delegates will be able to:

• Plan, organise, lead, and control team members.
• Effectively manage their time for tasks.
• Monitor team actions and achievements.
• Understand the importance of team motivation and team-building stages.
• Use problem-solving tools effectively.
• Recognise the significance of managing a team.
• Assist supervisors and team leaders to maintain organisational standards.
• Delegate more effectively.
• Understand the principles of disciplinary procedures better.
• Discuss issues faced as a team leader or supervisor in a controlled environment.

Program Outline

Introduction

• Nature of management defined
• Management process
• Role of team leader/supervisor

Planning

• Planning factors
• The planning process
• Effective planning

Organising

• The organising process
• Benefits of organising
• Co-ordinating tasks
• Delegation

Leadership

• Leadership defined
• Qualities of a good leader
• Concepts of leadership and management

Control

• Meaning of control
• The controlling process
• Anticipate potential difficulties

Other Management Tasks

• Time management
• Decision-making and problem solving
• Team building
• Team motivation
• Discipline

Who Should Attend?

Everyone who is new to the management role or responsible for managing a team should attend. This course is aimed at newly appointed managers, company supervisors, and team leaders. It is designed for individuals wishing to improve their skills and is aimed at any aspiring individual looking to ascend into a management position.
This course will assist various professionals, including:

• New supervisors
• Team leaders
• Frontline managers
• Aspiring managers
• Shift supervisors