Overview

The intention of this course is to provide delegates with the knowledge, understanding and the essential skills to perform Quality Management System (QMS) internal audits, against the ISO series of standards. Gain confidence in planning and performing an effective internal audit, as well as reporting and taking corrective action where necessary.

Why Should an Individual Attend?

• Maintaining the QMS through effective internal auditing will not only ensure continued certification but also enabling the company to produce quality products and services.
• The skills acquired will enable you to protect the organisation’s investment of their Quality Management System (QMS) so that it remains suitable, adequate, and effective. This protection can be achieved using internal auditing, as a management tool.
• Although organisations, that have certified/registered management systems, are audited by an external certification body, this is not sufficient to ensure that the application of the management system is monitored effectively.

Outcomes

At the end of this course, delegates will be able to:

• Guidelines of management system auditing according to ISO 9001:2015
• Application of auditing guidelines to ISO 9001:2015
• Initiating, preparing and conducting audit activities
• Preparing and distributing the audit report
• Completing audit and follow-up

Program Outline

Introduction to Management System Auditing

• Purpose and benefits of internal audits
• Overview of ISO 9001:2015 and ISO 19011
• Key definitions and audit principles
• Types of audits: internal, external, certification

Guidelines of Management System Auditing (ISO 19011)

• Audit principles and auditor competence
• Risk-based thinking in auditing
• Ethical conduct and professional judgement
• Aligning audit practices with ISO 9001:2015 requirements

Application of Auditing Guidelines to ISO 9001:2015

• Clause-by-clause interpretation of ISO 9001:2015 from an auditor’s lens
• Identifying audit evidence and conformity
• Linking audit findings to process performance and customer satisfaction

Initiating and Preparing for the Audit

• Establishing audit objectives, scope, and criteria
• Developing the audit plan and checklist
• Selecting and briefing the audit team
• Communicating with auditees

Conducting the Audit

• Opening meetings and audit interviews
• Gathering and verifying information
• Recording observations and nonconformities
• Case study: Simulated audit exercise

Audit Reporting and Follow-Up

• Writing clear, useful audit reports
• Communicating findings constructively
• Conducting closing meetings
• Corrective action and audit follow-up

Managing an Internal Audit Programme

• Establishing and maintaining an audit programme
• Auditor evaluation and continual improvement
• Integrating audits into the QMS cycle

Who Should Attend?

• Engineers
• Architects
• Project / Construction Managers
• Quantity Surveyors
• Construction Health and Safety
• Contractors / Sub Contractors
• Executives / Senior Management
• Middle Management
• Administrators / Support Staff