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Conflict Management

Overview

Conflict in the workplace can negatively impact wellbeing, productivity, and trust when left unmanaged. Yet, when addressed constructively, it becomes a powerful catalyst for team cohesion, innovation, and better performance. By navigating conflict effectively, organisations can transform tension into opportunity and drive stronger results.
 
This Conflict Management course equips individuals with essential skills for resolving disputes and managing conflict in the workplace. The course covers the causes of conflict, strategies to address them, and tools to guide you to greater competence in conflict resolution. With a combination of theory, self-awareness exercises, and practical applications, participants will be prepared to navigate conflict constructively.
 

Why Should an Individual Attend?

  • Gain Practical Tools. Learn proven techniques to manage difficult conversations with calm and confidence.
  • Master Communication Dynamics. Understand how language, tone, and active listening shape effective conflict resolution.
  • Build Trust and Collaboration. Strengthen relationships within your team or organisation through constructive dialogue.
  • Turn Conflict into Opportunity. Transform tension into growth by using conflict as a catalyst for improvement.
  • Reduce Stress and Anxiety. Address unresolved issues early to create a more peaceful and focused work environment.
  • Enhance Communication Skills. Express yourself clearly and listen with empathy to foster mutual understanding.
  • Grow Personally and Professionally. Develop emotional intelligence and self-awareness to better navigate conflict and lead with impact.

Outcomes

By the end of the course, delegates will be able to:

  • Increased awareness of personal reactions to conflict.
  • Ability to handle conflict more constructively.
  • Enhanced self-analysis and emotional intelligence.
  • Improved team dynamics and conflict resolution.
  • Exposure to foundational conflict management models and theories
  • Understand the nature and triggers of conflict in the workplace.
  • Explore different conflict management styles.
  • Exposure to foundational models and theory to manage interpersonal and team-based conflicts.
  • Develop techniques to manage stress and anger during conflict.
  • Apply non-verbal communication skills to resolve conflicts.

Program Outline

  • Introduction to Conflict: What is conflict and types of conflict.
  • Conflict Triggers: Identifying triggers like conflicting goals, resources, and roles.
  • Conflict Management Styles: Competing, collaborating, compromising, avoiding, and accommodating.
  • Theories of Conflict:
  • SCARF Model: Understanding the impact of social factors on conflict.
  • Thomas-Kilmann Conflict Mode: Identifying personal conflict handling styles.
  • Managing Conflict: Emotional self-awareness, communication techniques, and reframing conflict situations.
  • Stress and Anger Management: Techniques for reducing stress and handling emotional triggers during conflict.
  • Conflict Resolution Techniques: Practical application of strategies for positive outcomes in the workplace.

Who Should Attend?

  • Engineers
  • Architects
  • Quantity Surveyors
  • Construction Health and Safety
  • Contractors / Sub Contractors
  • Executives / Senior Management
  • Middle Management
  • Administrators / Support Staff

This event has been cancelled