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Conflict Management


This course will guide you to greater competence in the essentials of conflict management and conflict resolution.

Why Should an Individual Attend?

Conflict is a common phenomenon in the workplace which can result in extremely toxic outcomes. If handled badly it can decrease levels of trust and impact negatively on productivity and delivery on goals. If conflict is handled constructively, it can strengthen the bonds within a team, increase levels of trust and result in better, innovative products and solutions.


The learning objectives of this course are listed below:


  • To help people to deal with conflict in a more constructive manner.
  • Self-analysis.
  • Awareness of non-verbal cues and what could be being communicated.


  • To be more conscious of behavioural drivers in other people in the organisation and what they could mean.
  • To have techniques and strategies for conflict resolution.

Program Outline

The programme covers the following aspects:

  • Creating context - What is conflict?
  • Resolving conflict on a personal level
  • Triggers of conflict
  • Theories and models of conflict
  • Conflict and communication
  • Team dysfunction and conflict
  • Resolving conflict in the team

Who Should Attend?

  • Engineers
  • Architects
  • Quantity Surveyors
  • Construction Health and Safety
  • Contractors / Sub Contractors
  • Executives / Senior Management
  • Middle Management
  • Administrators / Support Staff
Dates and Times:
  • Mon 8 July 2024  08:30 to 16:30
  • Mon 8 July 2024  08:30 to 16:30
Type: Online
Venue: Virtual Classroom Training, Online
Fee: R 3 454.00 excl. VAT
R 3 972.10 incl. VAT
Validation Number/s: CESA-2031-10/2024
CPD Points: 1