Overview
This Conflict Management course equips individuals with essential skills for resolving disputes and managing conflict in the workplace. The course covers the causes of conflict, strategies to address them, and tools to guide you to greater competence in conflict resolution. With a combination of theory, self-awareness exercises, and practical applications, participants will be prepared to navigate conflict constructively. Why Should an Individual Attend?
-
Don’t let conflict hinder your growth and relationships—turn it into your advantage!
-
Improved communication skills, helping you to express your thoughts and feelings clearly and listen to others effectively.
-
Reduced stress and anxiety that often accompany unresolved conflict.
-
Better team dynamics and a productive work environment.
-
Personal growth – a greater self-awareness and emotional intelligence, helping you to understand your conflict management style, to navigate and resolve conflict.
Outcomes
-
Increased awareness of personal reactions to conflict.
-
Ability to handle conflict more constructively.
-
Enhanced self-analysis and emotional intelligence.
-
Improved team dynamics and conflict resolution.
-
Exposure to foundational conflict management models and theories
-
Understand the nature and triggers of conflict in the workplace.
-
Explore different conflict management styles.
-
Exposure to foundational models and theory to manage interpersonal and team-based conflicts.
-
Develop techniques to manage stress and anger during conflict.
-
Apply non-verbal communication skills to resolve conflicts.
Program Outline
-
Introduction to Conflict: What is conflict and types of conflict.
-
Conflict Triggers: Identifying triggers like conflicting goals, resources, and roles.
-
Conflict Management Styles: Competing, collaborating, compromising, avoiding, and accommodating.
-
Theories of Conflict:
-
SCARF Model: Understanding the impact of social factors on conflict.
-
Thomas-Kilmann Conflict Mode: Identifying personal conflict handling styles.
-
Managing Conflict: Emotional self-awareness, communication techniques, and reframing conflict situations.
-
Stress and Anger Management: Techniques for reducing stress and handling emotional triggers during conflict.
-
Conflict Resolution Techniques: Practical application of strategies for positive outcomes in the workplace.
Who Should Attend?
-
Engineers
-
Architects
-
Quantity Surveyors
-
Construction Health and Safety
-
Contractors / Sub Contractors
-
Executives / Senior Management
-
Middle Management
-
Administrators / Support Staff
|
