School Event

Communication Technical & Business Report Writing Skills


The course is centred on practical training for engineering, technical and business professionals. It aims to make better communicators, both verbally and in written communication in the work place, focusing on business correspondence and technical reports. Practical exercises enhance the learning.



Verbal communication

  • The communication process
  • Barriers to communication and how to improve skills
  • Avoiding misunderstandings
  • Contributing as a valuable team communicator

 Writing Skills

  • Basic, good writing skills:sentencing - paragraphs - punctuation - spelling - tenses -abbreviations
  • Planning your writing:   tools and methods
  • Structure of a report or email:
  • Introduction - body - conclusion
  • Mistakes to avoid
  • Formal and informal emails - first contact emails - request emails
  • Writing tips and terms of address
  • Argument-led writing:
  • Setting out to persuade
  • Describing tables and graphs:
  • Strategies for writing summaries
  • Guidelines for writing technical reports:
  • The standard model - sections in a report
  • Overview and examples of different types of reports
  • Editing draft work - is it grammatically correct? Appropriate?
  • Presenting Business Reports:
  •  Format - writing - power point slides - effective presentation


  • Understand the importance of appropriate verbal communication.
  • Understand grammar rules and practice.
  • Master ways of editing business correspondence.
  • Confidently write to superiors and clients
  • Make correct choices in regard to language and tone.
  • Make formal and semi-formal requests.
  • Use correct vocabulary to persuade and present your point.
  • Tools for writing clear, concise descriptions of graphs and tables.
  • Accurately write an appropriate technical report.
  • Present an impactful business report, using good power point slides

Who should attend?

All employees responsible for submitting reports of a technical nature in the engineering field, including engineers, architects, managers, assistants, project managers and secretaries.

Dates and Times:
  • Mon 6 May 2019  08:30 to 16:30
  • Tue 7 May 2019  08:30 to 16:30
Type: Course
Venue: CESA Training Centre, Paulshof, Johannesburg , Paulshof
Fee: R 5 550.00 excl. VAT
CESA Validation Num: CESA-1423-05/2021
CPD Points: 2
Coordinator: Blessings Banda